Thank you for signing up to Practice Pal. We are excited to have you on board, and for you to get started using our online service.
What these terms cover. These terms are the terms on which we provide music teaching from your school to you via our digital platform. They tell you who we are, what we provide you with, how you and we may end or change our contract, what to do if there is a problem, and other important information.
Who we are. We are Practice Pal Limited, a company registered in England and Wales. Our company registration number is 11154632 and our registered office is at 18 Bennett Gardens, London SW16 4QE.
Who you are. You are a pupil or a student of music at a school that has already opened accounts with Practice Pal for its music teachers and other members of staff. Alternatively you are the parent or guardian of such a pupil. In any event, in these terms we will refer to the pupil, parent or guardian as “ you ”. Your school has provided Practice Pal with your contact details.
How we may contact you. If we have to contact you we will do so by writing to you at the email address you have provided to us and register when you set up your account. All notices and other communications are deemed to have been received 24 hours after the time they are sent.
The Practice Pal service. Our own service is delivered as digital content but it is your teacher who provides the music lessons you receive through the Practice Pal platform. Throughout these terms, we use the word “lessons” to refer to all the individual lessons you arrange to receive from your teachers.
How the contract is made.You have been invited by your school to set up an account with Practice Pal. Your school has sent your contact details to us. You have now created an account with Practice Pal so a contract comes into existence between Practice Pal and you. We have agreed to provide you with access to our platform. As part of your account setup you have established logins/passwords ( it is your responsibility to keep these confidential ) so that you can access links to your teachers. We can now make the scheduled lessons available to you.
Disclaimer. The lessons are provided on a n “as is” basis. Practice Pal gives no warranty that any lessons from your school or the platform we provide will meet your requirements or expectations or satisfy any particular educational need or attainment that you may anticipate. In addition, we are not liable for any action or failure to act on the part of your school or on the part of any teacher whether or not in relation to your personal data or safeguarding.
Changes to our service. We may make changes to the platform or the way in which it works to reflect changes in relevant laws and regulatory requirements or to implement minor technical adjustments and improvements. We may sometimes ask you to make any relevant adjustments on your device.
Your legal rights. Practice Pal is under a legal duty to supply the platform in conformity with the contract you have entered with us. In relation to your key legal rights, the Consumer Rights Act 2015 (“ CRA ”) states that it must be as described, fit for purpose and of satisfactory quality. Nothing in these terms will affect your legal rights.
Subscriptions and payment. We provide the platform to you in consideration of your adherence to the contract made on these terms. We have received payment from the school so that we are able to deliver the lessons to you.
We are not responsible for delays outside our control. If the availability of any services is delayed by events outside our control then we will contact you as soon as possible to let you know and we will take steps to minimise the effect of the delay. Provided we do this we will not be liable for delays caused by the event, but if there is a risk of substantial delay you may contact us to end your contract with Practice Pal . We may have to suspend your access to our platform and your ability to access any lessons in order to deal with unforeseen technical problems or make minor technical changes.
Termination of the contract. You may close your account at any time by contacting us by email and telling us. If you do this, you are terminating your contract with Practice Pal and you will be cancelling any lessons that you may have booked. You need not give any reason for ending the contract but you may need to discuss any programmes of lessons to be delivered through the platform with your school.
We are responsible to you for foreseeable loss and damage caused by us. If we fail to comply with these terms, we are responsible for loss or damage you suffer that is a foreseeable result of our breaking this contract or our failing to use reasonable care and skill, but we are not responsible for any loss or damage that is not foreseeable. Loss or damage is foreseeable if either it is obvious that it will happen or if, at the time the contract was made, both we and you knew it might happen. Our liability to you is limited to £100 per incident subject to a maximum cumulative amount of £500 in any period of 12 months . We are not liable for any indirect loss such as wasted expense or loss of opportunity. If you suffer any loss whatsoever you must contact us using the details given in term 4 or by using the form on our website.
We do not exclude or limit in any way our liability to you where it would be unlawful to do so. This includes liability for death or personal injury caused by our negligence or the negligence of our employees, agents or subcontractors; for fraud or fraudulent misrepresentation; for breach of your legal rights in relation to our services for any failure to supply them with reasonable skill and care; or for breaching the CRA if the platform does not conform to its description, or is not fit for purpose nor of satisfactory quality. This term is subject to term 8 as it is not our liability if any teacher provides an inadequate service, because we only provide a platform which teachers use for teaching purposes.
When we are liable for damage to your property. If the platform or its use by you damages a device or digital content belonging to you and this is caused by our failure to use reasonable care and skill, we will either repair the damage or pay you compensation. However, we will not be liable for damage which you could have avoided by following our advice to apply an update or technical solution offered to you free of charge or for damage which was caused by you failing to correctly follow downloading or platform access instructions or to have in place any minimum system requirements advised by Practice Pal .
We are not liable for business losses. The platform only allows access to the lessons for your own private educational use. If you use them in any way for any commercial or business or sale purpose we will have no liability to you for any loss of profit, loss of business, business interruption, or loss of business opportunity.
Confidentiality. You may not in any event transmit, circulate, broadcast or re-record any lessons or share your password with anybody else . You must ensure that no other person is able to view or access any lessons. If our software detects that you are making any kind or audio or visual recording of any session (whether all or it or some of it), or facilitating others to do so, or we suspect on reasonable grounds that this might be happening, Practice Pal reserves the right to suspend your access to the platform while we carry out further investigations.
Intellectual property rights. Copyright and related rights and all other intellectual property rights in the platform itself and its underlying software are reserved by Practice Pal. You receive from us a non-exclusive, worldwide, paid up licence for as long as the contract is in force to make use of the platform privately for the purpose of receiving the lessons. We and you acknowledge that the school retains all intellectual property rights in the lessons themselves which it allows us to host on our platform.
We may transfer this agreement to someone else. We may transfer our rights and obligations under these terms to another organisation which might be another company in the same group of companies as Practice Pal. We will contact you to let you know if we plan to do this. If you are unhappy with the transfer you may contact us to end the contract within 5 working days of us telling you about it.
Nobody else has any rights under the contract. The contract on these terms is between you and us. No other person shall have any rights to enforce any of its terms. Neither of us will need to get the agreement of any other person in order to end the contract or make any changes to these terms .
If a court finds part of this contract illegal, the rest will continue in force. Each of these terms operates separately. If any court or relevant authority decides that any of them are unlawful, the remaining terms will remain in full force and effect.
Even if we delay in enforcing this contract, we can still enforce it later. If we do not insist immediately that you do anything you are required to do under these terms, or if we delay in taking steps against you in respect of your breaking the contract, that will not mean that you do not have to do those things and it will not prevent us taking steps against you at a later date.
Which laws apply to this contract and where you may bring legal proceedings. These terms are governed by English law and you can bring legal proceedings in respect of the products in the English courts. If you live in Scotland you can bring legal proceedings in respect of the products in either the Scottish or the English courts. If you live in Northern Ireland you can bring legal proceedings in respect of the products in either the Northern Irish or the English courts.
Questions or complaints? If you have any questions or complaints about Practice Pal’s service, please contact us by using the form on our contact page or by emailing us at [email protected]
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